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Team Leader

1 month ago

London, Greater London, United Kingdom Greene King Full time

As a Team Leader at Greene King, you will be responsible for leading by example and ensuring the team has everything they need to deliver exceptional customer service. You will make sure the team maintains high standards and that our customers are kept happy.

Our collection of urban pubs is all about serving up great times in the heart of the city. Whether you're looking for easy-going vibes, cocktails and colourful dishes in one of our high-energy bars or looking to be part of the after-work crowd who enjoy perfectly poured pints and pub classics with a twist in one of our urban pubs, we've got something for everyone.

You'll receive a competitive salary, pension contribution as well as:

  • The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
  • Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
  • Free employee assistance program – mental health, well-being, financial, and legal support because you matter
  • Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
  • Wage Stream – access your wage before payday for when life happens.
  • Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more...

Key responsibilities include:

  • Providing customers with a heartfelt and memorable experience each and every time they visit
  • Deputising for the management team and resolving any issues that arise in their absence
  • Helping to organise and coordinate the team during a busy shift, making sure everything runs like clockwork
  • Making sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible

What we're looking for:

  • A great eye for detail, making sure every pint is poured to perfection
  • Being a role model to the team on giving great service and making sure every customer receives a warm welcome
  • An ability to think on your feet and adapt to whatever challenges arise during a busy shift
  • A positive can-do attitude and being a real team player