Sales Operations Manager
1 month ago
About Thegradcafe
Thegradcafe is a dynamic organization seeking a skilled Sales Operations Manager to join our team. As a key member of our sales operations department, you will play a crucial role in driving business growth and success.
Job Description
We are looking for an experienced Sales Operations Manager to lead the implementation of sales compensation plans in Xactly. Your primary responsibility will be to own the sales compensation plan administration for multiple lines of business. This includes leading high-performing teams, managing incentive compensation plans, and providing exceptional support to field teams and other departments.
Key Responsibilities
- Lead a high-performing team of sales compensation analysts by providing direction, prioritization of tasks, and ensuring accuracy and timeliness of workflows and commission payments.
- Support the field and other departments by responding to inquiries, resolving disputes, and supporting the exception review process.
- Manage the incentive compensation plan implementation in Xactly, including UAT (test scripts, logging defects, etc.).
- Ensure monthly, quarterly, and yearly plan calculations are accurate, comply with plans, communicated properly, and completed in a timely manner for payroll submission.
- Resolve escalated issues and questions concerning incentive plan design, measures, and policies.
- Support the development and implementation of administrative Compensation Policies working with Finance, Legal, HR, Sales Operations, and Sales and Client Services Management.
- Provide ongoing standard and ad-hoc reports to assist analysis of historical, current, and prospective sales commission activity.
- Function as an administrative SME to the Director of Sales Compensation, Design & Analytics, and key team leaders in the design of compensation plans, providing input on system functionality, implementation process, and overall implementation timeline.
- Own the process improvement and automation roadmap for supported line(s) of business.
- Support the integration of sales programs following M&A activities.
- Collaborate with the Manager of Sales Compensation Operations to identify areas for improvement regarding participant, payment, and policy management.
Requirements
- Bachelor's degree in quantitative major (finance, business, mathematics, statistics) preferred.
- 5-7+ years of sales compensation experience required.
- Strong analytical skills, problem-solving mindset, and exceptional project management skills.
- Experience in large, complex organizations with more than one revenue channel or sales division.
- Advanced time management skills, including ability to oversee multiple projects with aggressive deadlines.
- Advanced Microsoft Excel skills, including use of PowerPoint, Excel, advanced formulas, and scenario analysis.
- Working knowledge of Xactly with the ability to optimize its use internally and externally to the sales incentive team.
Salary Information
The estimated annual salary for this position is $95,000-$115,000, depending on experience.
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