Electronic Gaming Experience Host
4 weeks ago
Grosvenor Casinos Limited is seeking a highly motivated and charismatic individual to join our team as an Electronic Gaming Host. As the face of our business, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.
Job DescriptionIn this role, you will work closely with your colleagues to provide efficient and dynamic service across leisure, food, and beverage. You will get to know your regular customers and tailor their experience to their needs, ensuring they feel welcomed and cared for.
You will:
- Provide excellent customer service, resolving any issues promptly and efficiently
- Work collaboratively with your team to achieve sales targets and drive revenue growth
- Maintain a high level of product knowledge, staying up-to-date with new electronic gaming developments and promotions
- Ensure compliance with all regulations, particularly for alcohol licensing conditions, food safety, and safer gambling practices
To succeed in this role, you will need:
- A minimum of 6 months' experience in a hospitality or customer-facing role
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- A passion for delivering exceptional customer experiences
- Knowledge of electronic gaming and its associated products
We offer a competitive salary of £18,000 - £20,000 per annum, depending on experience, plus benefits including:
- 50% off food on shift
- Free sandwiches, toasties, and drinks on shift
- 50% off food for friends and family discount
- Free meal for two people on your birthday and work anniversary
- Great offers through our Rank Rewards Scheme
- 28 days holiday (full time) pro rata
- Tronc tips
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