Hospitality Ambassador
3 days ago
We are looking for a passionate and skilled Electronic Gaming Host to join our team at Grosvenor Casinos Limited. As the face of our business, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.
About the RoleThis is a minimum 24-hour per week contract, with the possibility of up to 40 hours per week. Standard shift patterns include 7am-3pm, 3pm-11pm, 5pm-1am, 6:30pm-2:30am, and 11pm-7am. You will receive additional £1 per hour paid between Midnight and 8am.
As an Electronic Gaming Host, you will work closely with your colleagues to provide efficient and dynamic service across leisure, food, and beverage. You will get to know your regular customers and tailor their experience to their needs, ensuring they feel welcomed and cared for.
Key ResponsibilitiesYour key responsibilities will include:
- Providing excellent customer service, resolving any issues promptly and efficiently
- Working collaboratively with your team to achieve sales targets and drive revenue growth
- Maintaining a high level of product knowledge, staying up-to-date with new electronic gaming developments and promotions
- Ensuring compliance with all regulations, particularly for alcohol licensing conditions, food safety, and safer gambling practices
To succeed in this role, you will need:
- A minimum of 6 months' experience in a hospitality or customer-facing role
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- A passion for delivering exceptional customer experiences
- Knowledge of electronic gaming and its associated products
We offer a competitive salary of £19,000 - £22,000 per annum, depending on experience, plus benefits including:
- 50% off food on shift
- Free sandwiches, toasties, and drinks on shift
- 50% off food for friends and family discount
- Free meal for two people on your birthday and work anniversary
- Great offers through our Rank Rewards Scheme
- 28 days holiday (full time) pro rata
- Tronc tips
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