Service Advisor
4 weeks ago
We are seeking an experienced Service Advisor to join our team at Rubber Duck Cars. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.
Key Responsibilities:- Drive Customer Satisfaction: Provide top-notch customer service, ensuring that every customer leaves our dealership satisfied and eager to return.
- Manage Customer Relationships: Build and maintain strong relationships with our diverse customer base, understanding their needs and preferences.
- Service Process Management: Effectively manage the service process, ensuring that every vehicle is serviced to the highest standards.
- Value-Added Sales Solutions: Deliver effective sales solutions to customers, promoting our wide range of products and services in an ethical and customer-centric manner.
- Administrative Experience: Proven administrative experience, with a strong background in customer-facing roles.
- Confidentiality and Discretion: Ability to handle sensitive and confidential information with the utmost care.
- Excellent Communication Skills: Exceptional communication and customer service skills, with experience in handling complaints and resolving issues.
- Customer-Facing Experience: Evidence of customer-facing administrative experience, with a strong focus on delivering exceptional customer service.
- Selling/Customer Service Experience: Experience in a selling/customer service environment, with a proven track record of success.
- Full Driving License: Full driving license held for a minimum of 6 months, with fewer than 9 penalty points.
- Right to Work in the UK: Evidence of 'Right to work in the UK'.
- Competitive Salary: A competitive salary, with the potential for bonus payments based on performance.
- Industry-Leading Package: An industry-leading package, including 33 days annual leave, an annual leave purchase & sale scheme, and a range of other benefits.
- Pension Scheme & Life Assurance: A pension scheme and life assurance, providing peace of mind and financial security.
- Ford Privilege Vehicle Purchase Scheme: Access to the Ford Privilege vehicle purchase scheme, offering exclusive discounts on Ford vehicles.
- Discounts on Service, Bodyshop, and Parts: Discounts on service, bodyshop, and parts, making it easier to maintain and repair your vehicle.
- Volunteer Day: One day per year to volunteer for a charity of your choice, giving back to the community.
- Cycle to Work Purchase Scheme: Access to the cycle to work purchase scheme, making it easier to commute to work.
- Perks at Work Discount Website: Access to the Perks at Work discount website, offering exclusive discounts on a range of products and services.
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