Customer Journey Manager

2 weeks ago


DE Alfreton Derbyshire, United Kingdom CV-Library Full time
About the Role
We are seeking an experienced Scheduling & Installation Administrator to join our team at Inplace Personnel Services Ltd. As a key member of our sales and marketing team, you will be responsible for coordinating installations, managing relationships with customers and installation partners, and ensuring seamless execution of our services. This role requires a high level of attention to detail, strong communication skills, and the ability to work independently with minimal supervision.

Responsibilities
Key responsibilities include arranging installations, planning and executing installations, handling customer inquiries, tracking and dispatching products, and maintaining accurate records. You will work closely with our sales and marketing teams to ensure effective communication and collaboration throughout the customer journey. Your goal will be to maximise the number of installations while exceeding customer expectations.

Requirements
To succeed in this role, you should possess excellent customer service skills, a strong understanding of organisational systems, and the ability to work independently with minimal supervision. A solid understanding of Microsoft Office applications, particularly Excel and Word, is essential. You should also be able to communicate effectively via phone and email, have strong problem-solving skills, and demonstrate a commitment to quality and excellence. In addition, you will receive comprehensive training to learn about our products and services, allowing you to provide expert support to our customers.

Salary and Benefits
The salary for this role is approximately £30,200 per annum, with opportunities for growth and professional development within the company. We offer a competitive benefits package, including generous paid time off, health insurance, and a 401(k) matching program.

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