Cruise Booking Expert

2 weeks ago


Manchester, United Kingdom HHH Affiliates Full time

Job Title: Cruise Booking Specialist

About the Role:

We are seeking a highly skilled Cruise Booking Specialist to join our team at HHH Affiliates. As a key member of our customer service team, you will be responsible for assisting clients with their cruise travel plans, ensuring a seamless and enjoyable booking experience.

Key Responsibilities:

  • Assist clients with selecting and booking cruise packages, including accommodations, excursions, and travel insurance.
  • Provide detailed information on cruise itineraries, ship amenities, and cabin options.
  • Handle inquiries via phone, email, and chat, ensuring prompt and courteous responses.
  • Customize travel packages to meet clients' specific needs and preferences.
  • Process payments and manage booking records using our reservation system.
  • Stay up-to-date with the latest cruise industry trends, promotions, and travel regulations.
  • Resolve any issues or concerns that arise before, during, or after the cruise.
  • Build and maintain strong relationships with clients to encourage repeat business and referrals.

Qualifications:

  • Previous experience in travel booking or a related customer service role.
  • Knowledge of major cruise lines and destinations is highly desirable.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • Proficiency in using reservation systems and CRM software.
  • Ability to work independently and manage multiple tasks simultaneously.
  • High level of attention to detail and accuracy.
  • Passion for travel and providing outstanding customer service.

Benefits:

  • Fully remote work environment.
  • Comprehensive training and ongoing professional development.
  • Travel discounts and industry perks.
  • Supportive and collaborative team environment.

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