Cruise Booking Expert
2 weeks ago
Job Title: Cruise Booking Specialist
About the Role:
We are seeking a highly skilled Cruise Booking Specialist to join our team at HHH Affiliates. As a key member of our customer service team, you will be responsible for assisting clients with their cruise travel plans, ensuring a seamless and enjoyable booking experience.
Key Responsibilities:
- Assist clients with selecting and booking cruise packages, including accommodations, excursions, and travel insurance.
- Provide detailed information on cruise itineraries, ship amenities, and cabin options.
- Handle inquiries via phone, email, and chat, ensuring prompt and courteous responses.
- Customize travel packages to meet clients' specific needs and preferences.
- Process payments and manage booking records using our reservation system.
- Stay up-to-date with the latest cruise industry trends, promotions, and travel regulations.
- Resolve any issues or concerns that arise before, during, or after the cruise.
- Build and maintain strong relationships with clients to encourage repeat business and referrals.
Qualifications:
- Previous experience in travel booking or a related customer service role.
- Knowledge of major cruise lines and destinations is highly desirable.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Proficiency in using reservation systems and CRM software.
- Ability to work independently and manage multiple tasks simultaneously.
- High level of attention to detail and accuracy.
- Passion for travel and providing outstanding customer service.
Benefits:
- Fully remote work environment.
- Comprehensive training and ongoing professional development.
- Travel discounts and industry perks.
- Supportive and collaborative team environment.
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