IT Support Specialist
1 month ago
Durateam Environmental is a leading organization in the environmental sector, committed to delivering exceptional services and solutions. Our team of experts works tirelessly to address complex environmental challenges, ensuring a sustainable future for generations to come.
Job Title: IT Support Engineer
We are currently seeking an experienced IT Support Engineer to join our dynamic team. As a key member of our technical support group, you will play a vital role in providing top-notch support to our employees, ensuring seamless access to technology and enabling them to perform their duties efficiently.
Key Responsibilities:
- Serving as First Point of Contact: You will be the primary point of contact for all IT-related queries and issues, providing prompt and professional assistance to our staff.
- Firewall Management: With your expertise in firewall configurations, you will ensure the effective operation of our firewalls, guaranteeing the security and integrity of our network.
- Laptop and Mac Device Support: You will provide comprehensive support for laptops, including Mac devices, ensuring that our employees have uninterrupted access to necessary tools and applications.
- User Account Management: You will administer and manage user accounts, MS Office 365 profiles, and other related systems, guaranteeing smooth functionality and minimal downtime.
- Troubleshooting and Problem-Solving: Using systematic troubleshooting techniques, you will diagnose and resolve complex issues, ensuring that our operations continue without interruption.
- System Checks and Maintenance: Regularly performing daily system checks, you will maintain optimal performance, identifying and addressing potential issues before they become major problems.
Requirements:
- Minimum of 2 years of IT support experience.
- Previous experience in supporting on-site hardware and software.
- Firewall management expertise.
- Familiarity with OneDrive, Egnyte, or similar platforms.
- Proficient in diagnosing and resolving IT issues using systematic troubleshooting techniques.
- Knowledge of Mac devices and support.
- Experience with user account management and MS Office 365 profiles.
- Ability to create user guides and documentation.
- Understanding of network monitoring and hardware resource maintenance.
Estimated Salary: £35,000 - £40,000 per annum, depending on experience and qualifications.
Benefits:
- On-site parking.
- Private medical insurance.
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