Technical Support Specialist

3 weeks ago


Chelmsford, Essex, United Kingdom Ernest Gordon Recruitment Limited Full time
Role Overview:

We are seeking an experienced IT Support Engineer to join our team in Chelmsford. This is a fantastic opportunity to work in an award-winning business that offers learning, development, and progression opportunities.

Job Description:

In this role, you will be responsible for delivering IT solutions across the business, providing hands-on support and taking ownership of critical IT projects. You will also have the opportunity to shape the future of our IT operations, working in an environment where your expertise will be valued and ideas implemented.

Responsibilities:
  1. Perform regular hardware and network checks to ensure optimal performance and security.
  2. Lead and manage IT projects, including software rollouts, system upgrades, and security improvements.
  3. Troubleshoot and resolve IT issues efficiently to minimise downtime.
  4. Secure and maintain local networks, ensuring compliance with data privacy regulations.
  5. Train and support employees on new software, ensuring smooth transitions and adherence to best practices.
  6. Identify areas for improvement and lead initiatives to enhance IT processes and systems.
Requirements:

To be successful in this role, you will need to have proven experience in 1st/2nd line support within a well-known business. You should have experience with Microsoft 365, Windows 10/11, Ubiquity networks, VM Ware, and Cybersecurity.



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