Technical Support Expert
1 month ago
Salary: $80,000 - $105,000 per year
Company Overview: LGBT Great is a dynamic and innovative company that prides itself on its commitment to excellence and customer satisfaction. We believe that our employees are the key to our success, and we strive to provide them with the support and resources they need to excel.
Job Description: As a Technical Support Expert, you will be responsible for providing technical support and training to Client Service Delivery specialists. This includes checking complex postbooks, monitoring cash and bureau queries, and auditing postbooks to gauge competency levels. You will work closely with our team to identify areas for improvement and develop strategies to increase technical knowledge and invoicing performance.
Key Responsibilities include:
- Providing technical support and training to CSD specialists
- Checking complex postbooks before submission to Genpact
- Monitoring cash and bureau queries
- Auditing postbooks to gauge competency levels
What We Offer: At LGBT Great, we offer a range of benefits to our employees, including competitive salaries, generous vacation time, and opportunities for professional growth and development. Our diverse workforce is dedicated to creating an agile and inclusive environment that values equality and promotes continuous learning.
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