Technical Support Specialist

15 hours ago


Chelmsford, Essex, United Kingdom Eurobase People Full time

Eurobase People is a leading software and service provider to financial institutions globally. We are seeking a highly skilled Technical Support Specialist to join our team.

As a Technical Support Specialist, you will be responsible for providing excellent customer experience by resolving technical issues efficiently. You will work closely with our clients to understand their needs and provide timely solutions.

The ideal candidate will have a broad IT knowledge, problem diagnosis skills, and excellent communication skills. They will also possess a self-starter attitude, interest in growing and expanding skills, and commitment to collaborative working.

Responsibilities:

  • Triage and investigate technical incidents and requests
  • Gather diagnostic data and provide professional communication to clients
  • Comply with support terms, including meeting SLAs and ensuring support scope
  • Contribute to the knowledge base with articles for common problems

**Estimated Salary:** £45,000 - £60,000 per annum, depending on location and experience

We offer a competitive salary, opportunities for career growth, and a chance to work with a global client base. If you are a motivated individual with a passion for technology, please apply.



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