Infrastructure Support Specialist

3 days ago


Manchester, New Hampshire, United Kingdom Maxwell Bond Full time
Job Overview

We are seeking a skilled Third Line Support professional to join our IT Operations team in Manchester. As an Infrastructure Engineer, you will be responsible for delivering and supporting all ticket issues raised, M365 applications, and providing project support.

About the Role

This is a fantastic opportunity for a career-driven individual who wants to grow and develop as an IT professional. You will work closely with Security, Networking, Asset, and Infrastructure teams, acting as a point of contact for 3rd line escalations, providing support to the business and colleagues when needed.

Key Responsibilities
  • Provide advanced technical support for infrastructure, systems, and projects.
  • Work collaboratively with cross-functional teams to resolve complex technical issues.
  • Act as a subject matter expert for Microsoft 365 applications and cloud technologies.
  • Maintain and improve existing infrastructure and services.
What We Offer
  • Professional training opportunities, including ITIL V4 certification.
  • A competitive salary package, estimated at £42,000 per annum (inclusive of a 24-month FTC uplift).
  • 26 days annual leave plus bank holidays, with an annual leave flexi scheme.
  • Flexible working hours and a hybrid model.
  • A supportive culture that values employee wellbeing and work-life balance.
Requirements
  • Advanced knowledge of Office 365, VMware, NetApp, Active Directory, Azure, and On Prem & Cloud technologies.
  • Prior experience in providing 3rd line support, troubleshooting technical issues, and resolving queries to agreed SLAs at an enterprise level.
  • Prior experience in supporting Microsoft 365 applications, rollouts, or legacy migration projects.
  • Prior experience in supporting BAU tasks related to existing infrastructure and services.
  • Able to work well independently and as part of a team.


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