Customer Service Representative

1 month ago

Wolverhampton, Wolverhampton, United Kingdom Worldline Full time

About Worldline

Worldline is a leading provider of digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies.

The Opportunity

We are seeking a highly skilled customer service specialist to join our team. As a Customer Service Representative, you will be responsible for developing skills in customer care, welcoming new clients on board, and engaging them in their customer journey.

Day-to-Day Responsibilities

  • You will review enquiries and deal with a range of issues that are preventing the application from being submitted and dealing with any client queries relating to their new account.
  • You will build knowledge to identify common queries and resolve these in confidence.
  • You will coordinate with the New Business team.

Requirements

We are looking for big thinkers who can drive positive change, step up and show what's next. In practice, this means:

  • You can resolve any queries quickly and efficiently.
  • You've got substantial knowledge in customer service and dealing with clients in a professional manner.
  • Ability to identify the exact reasons why an application cannot be submitted and take steps to ensure a successful resolution.
  • Motivation and passion for customer focus and satisfaction.
  • Excellent communication skills, as well as attention to detail, able to document the details clearly in a concise and understandable manner.
  • 1 – 2 years working in either customer services or a customer-facing area.

Perks & Benefits

At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
  • Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
  • Have 25 days holiday + bank holidays.
  • Have employee private medical cover, access to a virtual GP service.
  • Access to discounts and cash backs on shopping *
  • Purchase a range of flexible benefits through salary sacrifice.
  • Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme.
  • Have Pension – the company will match contributions up to 10%.

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