Hospitality Ambassador

2 months ago


Manchester, United Kingdom Booking Full time

At Booking, we're passionate about creating unforgettable experiences for our guests. As a Hospitality Host, you'll play a vital role in making our Manchester Headquarters a warm and welcoming space for everyone who visits.

Key Responsibilities:

  • Provide exceptional customer service to Booking employees, visitors, vendors, new hires, and candidates for job interviews.
  • Act as a central point of contact in the reception or service area, ensuring a seamless experience for all guests.
  • Make every guest feel welcome and supported, demonstrating a proactive approach to meeting their needs.
  • Assist visitors with checking in to the building and provide guidance on navigating the office.
  • Think from the perspective of our guests, providing a friendly and helpful service that exceeds their expectations.
  • Take ownership of resolving any questions or issues that arise, ensuring a positive experience for all.
  • Register incoming reports, questions, and complaints, and inform the Office Management Team.
  • Proactively monitor behavior of visitors and employees, ensuring close communication with security.
  • Coordinate issuing access badges and support with administrative tasks, including managing mail.
  • Perform other tasks in consultation with manager, identifying opportunities to improve the office experience and reporting them as appropriate.

Requirements:

  • 1-3 years of experience in a Front of House role, with hospitality experience desirable.
  • Basic computer experience with Google/Windows applications.
  • Excellent English communication skills, both spoken and written.
  • Excellent customer service skills, with a representative and hospitable attitude.
  • Social and considerate behavior towards guests, with communicative and outgoing personality.
  • Resilient when dealing with questions, issues, or complaints, demonstrating patience and maintaining composure.
  • High level of independence, with a team player attitude and solution-oriented approach.
  • Attention to detail and flexibility in working hours.

Pre-Employment Screening: If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education, and other information necessary for determining your qualifications and suitability for the position.



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