Hospitality Ambassador
1 week ago
The Hospitality Host will be responsible for providing a warm and welcoming experience to Booking employees, visitors, vendors, new hires, and candidates for job interviews at our Manchester Headquarters.
Key Responsibilities:- Provide exceptional customer service and ensure a positive first impression of Booking.
- Act as a central point of contact in the reception or service area, handling questions, remarks, complaints, and demands from guests and employees.
- Make all guests feel welcome and demonstrate a proactive approach by welcoming and guiding guests when needed.
- Assist visitors in the entrance area with checking in to the building.
- Think and act from the perspective of the guests, providing a friendly and helpful service.
- Take ownership of any questions or issues and resolve them in a proactive and customer-focused manner.
- Register incoming reports, questions, and complaints and inform the Office Management Team.
- Proactively monitor behavior of visitors and employees, ensuring close communication with security.
- Coordinate issuing access badges.
- Support in administrative tasks, including managing mail.
- Perform other tasks in consultation with manager.
- Identify opportunities to improve the office experience and report them as appropriate.
- 1-3 years of experience in a Front of House role, with hospitality experience desirable.
- Basic computer experience with Google/Windows applications.
- Excellent English communication skills, both spoken and written.
- Excellent customer service skills.
- Representative and hospitable.
- Social with considerate behavior towards guests.
- Communicative and outgoing.
- Resilient when dealing with questions, issues, or complaints, demonstrating patience and maintaining composure.
- High level of independence.
- Team player.
- Solution-oriented.
- Attention to detail.
- Flexible (also in working hours).
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