Senior Technical Support Specialist

4 days ago


Remote Nationwide, United Kingdom Curo Services Full time
Job Overview

We are seeking a highly skilled Senior Technical Support Specialist to join our team. This is a contract position with an estimated salary of £112.75 per day, based on the required experience and qualifications.

Key Responsibilities:
  • Manage ticket queues and ensure timely updates and call management to maintain service levels.
  • Monitor and manage hub stock levels, including asset management and disposal processes.
  • Triage and perform hardware repairs for in-warranty equipment and liaise with vendors for parts and returns.
  • Perform locker replenishments as needed and highlight potential issues with service or improvements to the team leader.
  • Diagnose and troubleshoot technical issues to minimize customer downtime.
Requirements:
  • HP and Dell accreditations
  • Familiarity with Microsoft desktop operating systems
  • Hardware troubleshooting, support, and repair skills
  • Installation and customer build experience


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