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Medical Receptionist
2 months ago
About Us
West Pottergate Medical Practice is a small, friendly GP Practice located in the heart of Norwich City Centre, serving a list size of just under 6,000 patients. We pride ourselves on delivering high-quality, patient-centred care and strive to continually improve our processes to achieve improved results across all areas of our service provision.
Job Summary
We are seeking a highly motivated and organized individual to join our expanding team as a Receptionist. As a key member of our front desk team, you will be responsible for providing a point of contact for patients, assisting them in accessing the appropriate service or healthcare professional, and managing multiple tasks of a varied nature.
Main Duties of the Job
The successful applicant will need to be an excellent team player, with experience in managing multiple tasks, dealing with the public, and providing excellent administrative support. Previous General Practice experience and an understanding of the NHS are preferable but not essential, as full training can be given. Experience in patient management, care navigation, and front desk reception work is also desirable.
Key Responsibilities
- Provide a point of contact for patients and assist them in accessing the appropriate service or healthcare professional
- Manage multiple tasks of a varied nature, including administrative support and patient care
- Deal with the public in a polite and tactful manner
- Work effectively as a team member and autonomously
- Develop and maintain accurate records and reports
Person Specification
- Experience of working in General Practice or a similar healthcare setting
- Knowledge and experience in the use of SystmOne clinical system
- GCSE grade A to C in English and Maths
- Excellent listening and communication skills (orally and written)
- Experience of use of IT systems, Outlook, MS Word, and Excel
