Network Support and Services Expert

1 week ago


Cambridge, Cambridgeshire, United Kingdom LabCentral Full time
Key Responsibilities
  • Microsoft 365 SaaS Administration: Independently manage the Microsoft 365 platform, implement best practices, and administer security groups and Azure Entra.
  • JAMF and Intune Administration: Manage patching schedules for Macs and Windows, oversee security policies and scripts for proactive management, and manage Self-Service Catalog for applications.
  • Network Support: Troubleshoot network connectivity issues using networking tools, configure network switches/routers/access points, and provide LAN/WAN/Wi-Fi support.
  • Printer Support: Install and set up IP-based AV camera systems, and provide printer maintenance and support services.
Requirements
  • A minimum of 5-8 years of experience supporting enterprise desktop environments.
  • Excellent verbal and written communication skills, with a focus on customer service and employee support.
  • Knowledge of cloud services such as AWS and Azure, and understanding of asset inventory and change management.
  • Familiarity with networking concepts such as VLAN, QOS, and network architecture.
  • Proficient in working service requests through a ticketing system.
Benefits
  • Comprehensive Benefits Package: We offer a generous package that includes fully covered medical and dental premiums, long-term disability insurance, and life insurance.
  • Professional Growth Opportunities: We invest in our employees' career growth, offering a stipend for continuing education and training, as well as reimbursement for student loans.
  • Competitive Salary: Our salary range is between $67,000 - $87,000 per year, with potential bonuses based on company performance.
Why Join Us?

At LabCentral, we are committed to building a diverse and inclusive team that reflects the fabric of our community. We welcome candidates from all backgrounds and celebrate individuality. If you require an accommodation, please let us know. We look forward to hearing from you



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