Administrative Assistant

17 hours ago


Maidstone, Kent, United Kingdom Kent Training & Apprenticeships Full time

Kent Training & Apprenticeships is seeking a skilled and enthusiastic individual to fill the role of Customer Service and Administration Assistant.

About the Position

This position involves delivering exceptional customer experiences through various communication channels, including email, phone, and internal/external messaging systems.

Key responsibilities include:

  • Providing top-notch customer service via multiple channels
  • Meeting with clients to discuss their requirements and tailor solutions
  • Scheduling appointments that meet client availability
  • Conducting market research to establish property values
  • Listing properties with relevant amenities and services
  • Liaising between buyers and sellers to negotiate prices effectively
  • Taking high-quality photos of properties for presentation to potential buyers
  • Presenting findings and details about properties researched during the process
  • Preparing properties for viewing
  • Offering a meet-and-greet service to customers
  • Providing guidance, support, and advice to customers
  • Assisting with customer issues and after-sales support
  • Resolving customer complaints efficiently
  • Maintaining accurate data and compiling reports

The National Minimum Wage for Apprentices is £6.40 per hour, applicable to 16-18 year olds and those aged 19 and over in their first year of apprenticeship. For other apprentices, the Apprentice National Minimum wage corresponding to their age applies.

Working hours are Monday to Friday, 9:00 AM - 5:00 PM, with Saturdays from 9:00 AM - 1:00 PM, including a 30-minute lunch break. Twenty percent of working time is dedicated to off-the-job training.

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