Head of Customer Experience Lead

1 month ago

Sheffield, Sheffield, United Kingdom South Yorkshire Housing Association Ltd Full time
Job Title: Head of Customer Experience

South Yorkshire Housing Association Ltd is seeking a visionary leader to shape and implement customer engagement strategies, aligning with our mission to deliver exceptional service to our residents.

About the Role

We are looking for a champion for customer voice, ensuring a culture of learning that means our customer's perspectives are proactively acted upon across the business and are situated at the heart of our service delivery.

Key Responsibilities
  • Develop and implement customer engagement strategies that drive exceptional service delivery
  • Lead and inspire teams to deliver on customer experience goals
  • Collaborate with stakeholders to ensure customer perspectives are integrated into business decisions
  • Stay up-to-date with industry trends and best practices in customer experience
Requirements

We are seeking a leader with:

  • Proven experience in customer experience leadership roles
  • Knowledge of customer service principles and industry standards
  • Ability to communicate effectively with diverse stakeholders
  • Strong leadership and collaboration skills
What We Offer

This role offers an opportunity to impact how we operate at SYHA and make a tangible difference in the lives of our customers.

Please view the Recruitment Pack for further details.

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