Head of Customer Experience Leader

4 weeks ago

Sheffield, Sheffield, United Kingdom South Yorkshire Housing Association Ltd Full time

About the Role

We are seeking a visionary leader to join our leadership team as the Head of Customer Experience. This is a pivotal role, as our new Head of Customer Experience will be instrumental in shaping and implementing our customer engagement strategies, aligning our mission to deliver exceptional service to our residents.

Key Responsibilities

  • Develop and implement customer engagement strategies that meet the needs of our residents
  • Lead a team of customer experience professionals to deliver exceptional service
  • Collaborate with cross-functional teams to ensure customer voice is proactively acted upon
  • Drive innovation and improvement in customer experience
  • Ensure compliance with customer service principles and regulatory requirements

Requirements

  • Proven experience in a leadership role focused on customer experience in the social housing sector
  • Knowledge of customer service principles and regulatory requirements
  • Ability to lead, inspire, and engage staff and customers
  • Strong communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced leader who is passionate about delivering exceptional customer experience, we would love to hear from you.

How to Apply

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.

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