Administrative Service Assistant

2 days ago


Derby, Derby, United Kingdom CV-Library Full time

CV-Library is seeking an Administrative Service Assistant to join our team in the UK. As a key member of our service delivery team, you will play a vital role in ensuring the smooth coordination of service operations, providing exceptional support to clients and internal teams.

About the Position
  • You will act as the first point of contact for service requests from clients, delivering clear and timely communication.
  • You will coordinate activities for engineers, contractors, and other personnel to ensure efficient service delivery.
  • Your main responsibility will be to manage client relationships to maintain a seamless service experience, resolving queries professionally and effectively.
  • You will process and verify data accurately, addressing incomplete records by liaising with relevant stakeholders.
  • You will also support the generation of accurate invoices, ensuring all billing is completed promptly and correctly.
  • You will assist in managing client portal accounts and maintaining accurate service records.
  • You will provide administrative support to the service team and assist the line manager with departmental responsibilities.
  • You will identify and implement continuous improvement opportunities within service operations.
Essential Skills
  • Proficiency in Microsoft Office and other computer applications.
  • Strong communication skills, both written and verbal, with the ability to interact effectively at all levels.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently, demonstrating initiative and problem-solving capabilities.
  • A collaborative team player who thrives in a fast-paced environment.
Our Benefits Package
  • 20 days holiday plus bank holidays.
  • NEST Pension Scheme (5% employee and 3% employer contributions).
  • Discretionary annual company bonus.

Salary: £25,200 per annum.



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