Customer Service Representative
2 weeks ago
This role involves working as a Divisional Customer Service Advisor for a reputable company in Hinckley, providing exceptional customer service and ensuring timely and effective resolution of customer inquiries and complaints.
The ideal candidate will have strong communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base. They will also be proficient in using customer service software, databases, and tools.
A full onboarding customer service training academy is provided from day one, equipping employees with the knowledge they need to succeed in the role and understand the company culture and values.
Key responsibilities include handling customer inquiries, maintaining accurate records of customer interactions, collaborating with other departments, and suggesting improvements to the customer service process.
Required Skills and Qualifications- Proven experience in a customer service role, demonstrating a strong understanding of customer service principles and practices (minimum 2 years).
- Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
- Strong problem-solving skills and the ability to think on your feet.
As a member of our team, you can expect a competitive salary of £29,000, rising to £32,000 with competency training. You will also receive a range of benefits, including:
- 33 days holiday (including 8 bank holidays)
- Buy additional holiday scheme
- Healthcare Scheme
- Preferential PCP Car/Van Leasing Scheme
- Employee Assistance Programme
- Staff Discount Scheme
- Perkbox – retailer discount app
- Training and Development
- Refer a Friend Scheme
- Pension Scheme
- Service Recognition Scheme
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