Customer Service Representative

4 weeks ago


London, Greater London, United Kingdom Onepilot Full time

About Onepilot

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Onepilot is a pioneering customer care and prospection outsourcing solution that empowers e-merchants to handle their customer support with flexibility and efficiency. Our innovative technology enables our agents to turn into support heroes, efficiently solving tickets across all channels: chat, mail, phone, or social networks.

With 20% monthly growth, 300,000 tickets already answered, and +50 employees within the team, we are on a mission to triple our workforce in the coming months. Join us as we continue to grow and expand our presence in France and Europe.

Job Description">

We are looking for a skilled Customer Service Representative to join our team of freelance agents. As an Onepilot-Agent, you will work from home and be responsible for helping customers with their queries via email, chat, or phone. With access to our comprehensive knowledge database and cutting-edge technology, you will be able to provide efficient and effective solutions to our clients' problems.

Your main responsibilities will include:

  • Providing excellent customer service and resolving customer complaints in a timely manner;
  • Working independently with minimal supervision;
  • Communicating effectively with customers via email, chat, or phone;
  • Maintaining accurate records of customer interactions and issues;
  • Participating in ongoing training and development to improve your skills and knowledge.
Requirements">

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, both written and verbal;
  • Problem-solving skills and ability to think critically;
  • A flexible and adaptable approach to working hours and tasks;
  • Basic computer skills and proficiency in using software applications;
  • Availability of at least 20 hours per week.
Benefits">

We offer a range of benefits to our freelance agents, including:

  • Flexible working hours between Monday and Friday, 9am-6pm;
  • The opportunity to work from home and maintain a healthy work-life balance;
  • A competitive hourly rate ranging from €0.40 to €2.00 per ticket, depending on complexity and location;
  • Ongoing training and development opportunities to improve your skills and knowledge.


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