IT Service Manager

2 weeks ago


Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time
About the Role

We are seeking an experienced IT Service Manager to join our team in Cheltenham. As a key member of our Cyber & Intelligence organisation, you will play a vital role in the support and delivery of mission-critical services for our customers.

Key Responsibilities
  • Manage incidents and requests to ensure effective handling and minimal impact on users and service operations.
  • Maximise successful IT changes by assessing risks, authorizing changes, and managing the change schedule.
  • Maintain accurate and reliable information about service configurations and provide a single source of consistent information.
  • Design products and services to ensure they are fit for purpose, use, and delivery by the organisation and its ecosystem.
  • Identify opportunities for continual service improvements.
Requirements
  • Demonstrable track record of Incident, Change, and Release management.
  • Experience across the service delivery lifecycle, including Service Transition.
  • ITIL v3 and v4 qualifications.
  • Extensive experience of IT Service Management Toolsets.
  • Experience of supporting IT projects in complex and challenging environments.
About Northrop Grumman

At Northrop Grumman, we are committed to hiring and retaining a diverse workforce. We encourage individuals from all backgrounds and abilities to apply and consider becoming part of our diverse and inclusive workforce.


  • Duty Manager

    1 week ago


    Cheltenham, Gloucestershire, United Kingdom Select Service Partner UK Ltd Full time £12

    Job Summary:As a Duty Manager at Select Service Partner UK Ltd, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations. You will oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.Key Responsibilities: Guide and support your...


  • Cheltenham, Gloucestershire, United Kingdom Service Care Solutions Full time

    Job Title: System & Change OfficerJob Summary:We are seeking a highly skilled and experienced System & Change Officer to join our team at Service Care Solutions. The successful candidate will play a critical role in supporting and managing SAP systems within a large and complex organization.Main Responsibilities:Lead and manage system and change-related...


  • Cheltenham, Gloucestershire, United Kingdom Carlisle Support Service Full time

    Job DescriptionCarlisle Support Services is seeking a dedicated and enthusiastic individual to provide excellent service and support to our frontline employees, customers, and future employees. The successful candidate will be responsible for ensuring the delivery of all tasks on each shift.Key ResponsibilitiesEnsure sufficient levels of qualified and...


  • Cheltenham, Gloucestershire, United Kingdom Carlisle Support Service Full time

    Job DescriptionCarlisle Support Services is seeking a dedicated and enthusiastic individual to provide excellent service and support to our frontline employees, customers, and future employees. The successful candidate will ensure the delivery of all tasks on each shift and provide a secure and safe working environment at each site.Key ResponsibilitiesEnsure...


  • Cheltenham, Gloucestershire, United Kingdom Carlisle Support Service Full time

    Job DescriptionCarlisle Support Services is seeking a dedicated and enthusiastic individual to provide excellent service and support to our frontline employees, customers, and future employees. The successful candidate will ensure the delivery of all tasks on each shift and provide a secure and safe working environment at each site.Key ResponsibilitiesEnsure...


  • Cheltenham, Gloucestershire, United Kingdom Carlisle Support Service Full time

    Job DescriptionCarlisle Support Services is seeking a dedicated and enthusiastic individual to provide exceptional service and support to our frontline employees, customers, and future employees. The successful candidate will be responsible for ensuring the delivery of all tasks on each shift, maintaining sufficient levels of qualified and competent...


  • Cheltenham, Gloucestershire, United Kingdom Carlisle Support Service Full time

    Job DescriptionCarlisle Support Services is seeking a dedicated and enthusiastic individual to provide exceptional service and support to our frontline employees, customers, and future employees. The successful candidate will be responsible for ensuring the delivery of all tasks on each shift, maintaining sufficient levels of qualified and competent...


  • Cheltenham, Gloucestershire, United Kingdom Carlisle Support Service Full time

    Job DescriptionCarlisle Support Services is seeking a dedicated and enthusiastic individual to provide excellent service and support to our frontline employees, customers, and future employees. The successful candidate will be responsible for ensuring the delivery of all tasks on each shift.Key ResponsibilitiesEnsure sufficient levels of qualified and...

  • IT Service Manager

    3 weeks ago


    Cheltenham, Gloucestershire, United Kingdom Henderson Scott Full time

    IT Service Manager RoleHenderson Scott is seeking an experienced IT Service Manager to join our National Security & Defence sector team in Cheltenham. This role requires up to 10% travel and involves working with a busy, established, and growing IT Service Management team within our clients Defence & Intelligence division.Key Responsibilities:Manage the...

  • IT Service Manager

    3 weeks ago


    Cheltenham, Gloucestershire, United Kingdom Henderson Scott Full time

    IT Service Manager RoleHenderson Scott is seeking an experienced IT Service Manager to join our National Security & Defence sector team in Cheltenham. This role requires up to 10% travel and involves working with a busy, established, and growing IT Service Management team within our clients Defence & Intelligence division.Key Responsibilities:Manage the...

  • IT Service Manager

    4 weeks ago


    Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time

    About the RoleWe are seeking an experienced IT Service Manager to join our team in Cheltenham. As a key member of our Cyber & Intelligence organisation, you will play a vital role in the support and delivery of mission-critical services for our customers.Key ResponsibilitiesManage incidents and requests to ensure effective handling and minimal impact on...

  • IT Service Manager

    4 weeks ago


    Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time

    About the RoleWe are seeking an experienced IT Service Manager to join our team in Cheltenham. As a key member of our Cyber & Intelligence organisation, you will play a vital role in the support and delivery of mission-critical services for our customers.Key ResponsibilitiesManage incidents and requests to ensure effective handling and minimal impact on...

  • IT Service Manager

    3 weeks ago


    Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time

    About the RoleWe are seeking an experienced IT Service Manager to join our team in Cheltenham. As a key member of our Cyber & Intelligence organisation, you will play a vital role in the support and delivery of mission-critical services for our customers.Key ResponsibilitiesManage incidents and requests to ensure effective handling and minimal impact on...

  • IT Service Manager

    3 weeks ago


    Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time

    About the RoleWe are seeking an experienced IT Service Manager to join our team in Cheltenham. As a key member of our Cyber & Intelligence organisation, you will play a vital role in the support and delivery of mission-critical services for our customers.Key ResponsibilitiesManage incidents and requests to ensure effective handling and minimal impact on...

  • IT Service Manager

    2 weeks ago


    Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time

    Requisition ID: R10137300Your Opportunity to Define Possible. Our Opportunity to Deliver the Nation's Security. Together.Salary: £44,000 - £65,000Role clearance type: You must be able to gain and maintain the highest level of UK Government clearanceLocation: CheltenhamAbout Your Opportunity: An exciting opportunity has arisen for an IT Service Manager to...

  • IT Service Manager

    2 weeks ago


    Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time

    Requisition ID: R10137300Your Opportunity to Define Possible. Our Opportunity to Deliver the Nation's Security. Together.Salary: £44,000 - £65,000Role clearance type: You must be able to gain and maintain the highest level of UK Government clearanceLocation: CheltenhamAbout Your Opportunity: An exciting opportunity has arisen for an IT Service Manager to...

  • Service Manager

    3 days ago


    Cheltenham, Gloucestershire, United Kingdom Protyre Autocare Careers Full time

    At Protyre Autocare Careers, we are seeking a skilled Service Manager to assist in delivering business objectives through effective management and coordination of the centre, ensuring a high level of customer service and centre standards.The ideal candidate will have the ability to achieve sales, excellent interpersonal skills, and the ability to coach and...

  • IT Service Manager

    1 month ago


    Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time

    Requisition ID: R10137300Your Opportunity to Define PossibleOur Opportunity to Deliver the Nation's SecurityTogether.Salary: £44,000 - £65,000Role clearance type: You must be able to gain and maintain the highest level of UK Government clearanceLocation: CheltenhamAbout Your Opportunity:An exciting opportunity has arisen for an IT Service Manager to become...

  • IT Service Manager

    1 month ago


    Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time

    Requisition ID: R10137300Your Opportunity to Define PossibleOur Opportunity to Deliver the Nation's SecurityTogether.Salary: £44,000 - £65,000Role clearance type: You must be able to gain and maintain the highest level of UK Government clearanceLocation: CheltenhamAbout Your Opportunity:An exciting opportunity has arisen for an IT Service Manager to become...

  • IT Support Specialist

    4 weeks ago


    Cheltenham, Gloucestershire, United Kingdom Fruition IT Full time

    2nd Line IT Support EngineerWe are seeking a skilled and customer-focused IT Support Engineer to join our dynamic IT support team.Key Responsibilities:Provide timely and effective support to end-users, managing escalated issues and ensuring a high level of service across various IT systems.Diagnose and resolve escalated IT incidents related to desktops,...