IT Service Manager
4 weeks ago
We are seeking an experienced IT Service Manager to join our team in Cheltenham. As a key member of our Cyber & Intelligence organisation, you will play a vital role in the support and delivery of mission-critical services for our customers.
Key Responsibilities- Manage incidents and requests to ensure effective handling and minimal impact on users and service operations.
- Maximise successful IT changes by assessing risks, authorizing changes, and managing the change schedule.
- Maintain accurate and reliable information about service configurations and provide a single source of consistent information.
- Design products and services to ensure they are fit for purpose, fit for use, and deliverable by the organisation and its ecosystem.
- Identify opportunities for continual service improvements.
- Demonstrable track record of Incident, Change, and Release management.
- Experience across the service delivery lifecycle, including Service Transition.
- ITIL v3 and v4 qualifications.
- Extensive experience of IT Service Management Toolsets.
- Experience of supporting IT projects in complex and challenging environments.
At Northrop Grumman, we are committed to hiring and retaining a diverse workforce. We encourage individuals from all backgrounds and abilities to apply and consider becoming part of our diverse and inclusive workforce.
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