IT Service Manager

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time
About the Role

We are seeking an experienced IT Service Manager to join our team in Cheltenham. As a key member of our Cyber & Intelligence organisation, you will play a vital role in the support and delivery of mission-critical services for our customers.

Key Responsibilities
  • Manage incidents and requests to ensure effective handling and minimal impact on users and service operations.
  • Maximise successful IT changes by assessing risks, authorizing changes, and managing the change schedule.
  • Maintain accurate and reliable information about service configurations and provide a single source of consistent information.
  • Design products and services to ensure they are fit for purpose, fit for use, and deliverable by the organisation and its ecosystem.
  • Identify opportunities for continual service improvements.
Requirements
  • Demonstrable track record of Incident, Change, and Release management.
  • Experience across the service delivery lifecycle, including Service Transition.
  • ITIL v3 and v4 qualifications.
  • Extensive experience of IT Service Management Toolsets.
  • Experience of supporting IT projects in complex and challenging environments.
About Northrop Grumman

At Northrop Grumman, we are committed to hiring and retaining a diverse workforce. We encourage individuals from all backgrounds and abilities to apply and consider becoming part of our diverse and inclusive workforce.


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