Hotel Operations Supervisor

2 weeks ago


Manchester, United Kingdom The Alan Full time
About The Job

We are seeking a skilled and experienced Hotel Operations Supervisor to join our team at The Alan. As an essential member of our hotel management staff, you will be responsible for ensuring the highest standards of cleanliness and presentation in all areas of the hotel.

Job Overview

The successful candidate will have a proven track record in supervisory or management roles within housekeeping, ideally in a hotel or hospitality environment. They will possess strong leadership skills, with the ability to motivate and manage a team effectively, fostering a positive and productive work environment.

Key Responsibilities:
  • Lead and supervise the housekeeping team to ensure all rooms, public areas, and back-of-house spaces are cleaned to the highest standards of cleanliness, hygiene, and presentation.
  • Organize and coordinate daily cleaning schedules, assigning tasks to team members based on room occupancy and operational needs.
  • Conduct regular inspections of guest rooms, public areas, and facilities to maintain and improve quality standards, addressing any issues promptly.
  • Train, mentor, and develop housekeeping staff, implementing ongoing training programs to enhance skills in cleaning techniques, safety, and guest interaction.
  • Monitor stock levels for cleaning supplies, linen, and amenities, ensuring timely ordering and inventory management to avoid shortages.
  • Manage the laundry process, including scheduling, quality control, and coordination with any external laundry providers, to ensure fresh linen availability at all times.
  • Collaborate closely with other departments, such as front office and maintenance, to support a seamless guest experience and maintain room readiness.
  • Handle guest requests and complaints regarding housekeeping services in a professional and efficient manner, ensuring guest satisfaction.
  • Enforce health and safety protocols, maintaining compliance with industry standards and regulatory requirements to ensure a safe environment for staff and guests.
Requirements:
  • Proven experience in a supervisory or management role within housekeeping, ideally in a hotel or hospitality environment.
  • Strong leadership skills with the ability to motivate and manage a team effectively, fostering a positive and productive work environment.
  • Excellent attention to detail, with a commitment to upholding the highest standards of cleanliness and presentation.
  • Organizational skills to manage schedules, inventory, and administrative tasks efficiently.
  • Strong communication and interpersonal skills to work effectively with team members, other departments, and guests.
  • Knowledge of health, safety, and hygiene regulations, with a proactive approach to ensuring compliance.
  • Financial acumen to manage budgets and control costs without compromising on quality.
  • Flexibility to work a variety of shifts, including weekends, holidays, and occasional evenings as required by the needs of the hotel.
Benefits:
  • Competitive salary: £25,000 - £35,000 per annum (dependent on experience).
  • An attractive benefits package, including discounted hotel room rates, extra holiday days, enhanced maternity and shared parental leave, course sponsorship, and much more.
  • A comprehensive employee assistance program to support your mental health and wellbeing.

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