Senior User Researcher

1 month ago

London, Greater London, United Kingdom Amber Labs Full time
About the Role

We are seeking a highly skilled Senior User Researcher to join our team at Amber Labs. As a key member of our multidisciplinary team, you will play a crucial role in guiding digital services through Government Digital Service (GDS) assessments and ensuring that our products meet the needs of our users.

Key Responsibilities
  • Represent the voice of the user throughout the product development lifecycle.
  • Guide digital services through GDS assessments, taking services from Discovery, Alpha, Beta to Live.
  • Approach user engagement from a design-led perspective, contrasting with a traditional requirements/business analysis approach.
  • Work in multidisciplinary teams, collaborating effectively with Product Managers, Content Designers, and Interaction Designers.
  • Integrate user research insights into the product development process.
  • Analyse and synthesise research data to provide clear findings that inform decision-making.
  • Involving colleagues in the analysis and synthesis process, fostering consensus and challenging assumptions.
  • Understand the diversity of users within the public sector and a commitment to inclusive research practices.
  • Select and apply appropriate research methods based on the product life cycle and specific project requirements.
Requirements
  • Bachelor's degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Sociology).
  • Proven experience as a User Researcher in a public sector context.
  • Familiarity with GDS standards and experience guiding services through assessments.
  • Excellent communication and collaboration skills.
  • Strong problem-solving abilities and a proactive approach to user-centred design.
What We Offer
  • A rapidly expanding startup where personal growth is a part of our DNA.
  • A flexible work environment focused on deliverable outcomes.
  • Private medical insurance through Aviva.
  • A company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access to Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • A generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
  • The freedom to take bold steps and embrace a mindset of experimentation.
  • The choice of your preferred device, PC or Mac.
Diversity & Inclusion

We are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • Building a workplace that reflects and celebrates the diversity of our employees and communities.

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