Senior User Researcher

4 weeks ago


London, Greater London, United Kingdom Montash Full time

Montash is seeking a Senior User Researcher to lead user research activities on complex services, advancing the UK government's capabilities.

Key Responsibilities:

  • Plan, design, and implement user research and usability testing to inform service design and development.
  • Influence decision-making processes and challenge ideas at the team and senior stakeholder levels.
  • Translate research findings into actionable insights that shape service and product development.
  • Ensure digital delivery teams create accessible services by including participants with access needs and low digital skills in all research activities.

Required Qualifications:

  • HO SC clearance.
  • Experience with varied research, test, and interview techniques.
  • User research (HO) – level 4.
  • Accessibility and inclusion – level 3.
  • Analysis and synthesis – level 4.
  • Research ethics – level 4.
  • Communicate, persuade, and advocate – level 4.
  • Managing people and leading – level 3.


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