Senior User Researcher
4 weeks ago
Montash is seeking a Senior User Researcher to lead user research activities on complex services, advancing the UK government's capabilities.
Key Responsibilities:
- Plan, design, and implement user research and usability testing to inform service design and development.
- Influence decision-making processes and challenge ideas at the team and senior stakeholder levels.
- Translate research findings into actionable insights that shape service and product development.
- Ensure digital delivery teams create accessible services by including participants with access needs and low digital skills in all research activities.
Required Qualifications:
- HO SC clearance.
- Experience with varied research, test, and interview techniques.
- User research (HO) – level 4.
- Accessibility and inclusion – level 3.
- Analysis and synthesis – level 4.
- Research ethics – level 4.
- Communicate, persuade, and advocate – level 4.
- Managing people and leading – level 3.
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