Housing Support Coordinator

4 days ago


Catterick Garrison, North Yorkshire, United Kingdom Riverside Full time

Job Overview:

Riverside is a leading housing association dedicated to enhancing the everyday lives of our customers. We are seeking an experienced Housing Support Coordinator to join our team in North Yorkshire.

About the Role:

This exciting opportunity involves providing high-quality support services to vulnerable individuals, ensuring their safety and well-being within our supported housing services. As a Housing Support Coordinator, you will be responsible for delivering a range of support activities, including assisting with day-to-day tasks, maintaining accurate records, and promoting customer independence.

Your Key Responsibilities:

  • Support the delivery of referral processes for new customers
  • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
  • Work with customers to maintain a safe environment, reporting any repairs or health and safety concerns
  • Clean and prepare customer rooms as necessary
  • Resolve difficult and challenging situations in a sensitive and informed manner, balancing individual needs with service safety
  • Ensure customer safety by following local safeguarding procedures, recognizing and acting on potential risks, and escalating appropriately
  • Maintain and update financial administration systems, including rent accounts, invoices, petty cash, and banking
  • Assist in collating and submitting information returns on funding, health and safety, and performance
  • Act as a point of contact on the phone, reception, and deal with a range of enquiries

Requirements:

  • Experience of working with vulnerable client groups
  • Experience of delivering structured support in housing or social care
  • Demonstrated IT skills, including basic proficiency in Microsoft Office (Word and Excel), and willingness to learn specific IT systems used within Care and Support

What We Offer:

  • Competitive salary: £24,627 per annum
  • 28 days' annual leave plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development, and technology
  • A wide range of benefits

Why Riverside?

We value diversity and inclusivity at Riverside, fostering a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Becoming a Part of Our Team:

To succeed in this role, you should possess excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and demonstrate a passion for supporting vulnerable individuals. If you share our values and are excited about making a positive impact, please apply with a current CV and covering letter.



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