Customer Support Specialist

5 days ago


Catterick Garrison, North Yorkshire, United Kingdom Riverside Full time

About Us


Riverside is a leading housing association in the UK, enhancing everyday life for its customers through quality homes and services.


We are seeking an experienced Customer Support Specialist to join our team in North Yorkshire. As a key member of our support service, you will be responsible for providing high-quality support to vulnerable individuals, ensuring their safety and wellbeing.


Your Role


The ideal candidate will have experience of working with people in a customer-facing environment, preferably within the housing or social care sector. You will assist in the planning and delivery of personalized support and move-on plans, inspiring and motivating customers to meet agreed outcomes.


You will also be responsible for:



  • Supporting customers with day-to-day needs, including tenancy-related matters
  • Assisting with the delivery of group work sessions and promoting customer involvement
  • Maintaining accurate records on digital platforms
  • Cleaning and preparing customer rooms as necessary
  • Resolving challenging situations in a sensitive and informed manner

What We Offer


In this rewarding role, you can expect:



  • A competitive salary of £24,627 per annum
  • 28 days annual leave, plus bank holidays
  • Flexible working options and investment in your learning and development
  • A wide range of benefits, including a generous pension scheme

Requirements


To succeed in this role, you will need:



  • Experience of working with vulnerable client groups
  • Basic proficiency in Microsoft Office and willingness to learn specific IT systems used within care and support
  • Excellent communication and interpersonal skills
  • Ability to work flexibly, including weekends and evenings

Join Our Team


If you share our values and are passionate about delivering exceptional support services, we encourage you to apply. Please ensure you attach a current CV and covering letter, outlining your relevant experience and qualifications.



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