Patient Access Representative

3 days ago


Dover, Kent, United Kingdom Intermountain Healthcare Full time

About the Role

The Patient Access Representative is responsible for coordinating patient encounters and managing multiple system applications. This role requires strong communication and organizational skills, as well as the ability to work independently and as part of a team.

Key Responsibilities

  1. Coordinate patient encounters utilizing registration systems, clinical operating systems, eligibility verification systems, medical necessity applications, and scanning repositories.
  2. Identify and communicate patient financial responsibility to patients prior to service, collect copays and deductibles, and ensure timely payment processing.
  3. Coordinate self-pay patient flow to Financial Counselors or program eligibility vendors for public benefits, financial assistance, or payment arrangements.
  4. Audit quality and accuracy in patient type, financial class, and insurance codes.
  5. Demonstrate a thorough understanding of registration policies and procedures.
  6. Remain flexible with scheduling to meet departmental and organizational needs.
  7. Meet productivity and quality measures.

Requirements

  • High School diploma or equivalent (preferably).
  • At least one year of experience in acute care, medical office, or insurance settings (required).
  • Familiarity with HIPAA regulations (required).
  • Proficient computer skills (Microsoft Office applications) (required).
  • CHAA (Certified Health Access Associate) certification (preferred).

Work Environment

  • Interact effectively with others through verbal and written communication.
  • Operate computers and office equipment requiring hand and finger movement.
  • See and read computer monitors and documents.
  • Sit or stand for extended periods performing work on computers, telephones, or other equipment.
  • May involve lifting and transporting objects, bending, kneeling, and reaching.

Location: Peaks Regional Office, Broomfield, Colorado

Hourly Range: $18.29 - $24.26 per hour, dependent on experience



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