Household Claims Expert

3 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

We're seeking a highly skilled Household Claims Expert to join our team at Hastings Direct, a leading digital insurance provider in the UK market.

Job Summary

The successful candidate will have a thorough understanding of Household Claims/Property Claims/Home Claims and be able to review and monitor outcomes/KPI's to support improvements through technical development.

  • Create, maintain and deliver all function-specific technical training for the department.
  • Identify and track technical needs and themes from a variety of sources.
  • Complete regular case audits and referrals to ensure high accuracy in line with standard operating procedures.
  • Maintain own technical knowledge and provide input to support the development of strategies to mitigate risks.
Requirements and Skills

We are looking for someone with:

  • A strong technical understanding of Household Claims/Property Claims/Home Claims.
  • Previous experience of coaching team members and various ways to implement a good understanding of technical skills, regulatory requirements and company principles.
  • Strong analytical and problem-solving skills.
Salary and Benefits

We offer an attractive salary based on experience (£55,000 - £70,000 per annum), flexible working options, a competitive bonus scheme, physical and financial wellbeing initiatives, and more.



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