Group Sales and Events Coordinator

18 hours ago


London, Greater London, United Kingdom Ascott Hospitality Management UK Ltd. Full time

About The Role

We are seeking an experienced and confident Sales Coordinator to join our team at The Ascott Hospitality UK.

Key Responsibilities:

  • Support the Reservations team by responding to all group reservations enquiries in a timely manner, ensuring clients' requirements are met and expectations managed.
  • Coordinate requests for proposals and contracts for London properties.
  • Drive up-selling of rooms, supporting the company's performance.
  • Compile reports as and when necessary.
  • Support the Sales team with Groups enquiries.
  • Use RMS system to amend, correct and confirm reservations.
  • Take ownership of all Groups related tasks in the absence of the Groups Executive.
  • Handle guest complaints with a genuine caring attitude.

About You

  • You have a passion for providing great service and a career in hospitality.
  • You have excellent communication and problem-solving skills.
  • You are able to work well under pressure and manage multiple tasks simultaneously.

What We Offer:

  • An estimated salary of £25,000 - £35,000 per annum, depending on experience.
  • Genuine career opportunities within our business.
  • Valuable on-the-job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
  • A travel allowance for every day you work to contribute to your commuting cost.
  • A PERKBOX subscription with benefits, retail discounts, and savings available from your first day.
  • Employee Assistance Programme.
  • Refer a Friend bonus.
  • Employee Recognition Awards Ceremony and company team parties.
  • Once you pass your probation, a special staff rate when staying in our European properties.
  • Staff incentives when you and your team perform.
  • (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging.


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