Customer Support Specialist

3 days ago

Bristol, Bristol, United Kingdom OPW Full time
Job Title: Customer Support Technician

Job Summary:

We are seeking a highly skilled and motivated Customer Support Technician to join our team at OPW. As a Customer Support Technician, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting to customers via phone, email, and chat.
  • Identify and resolve customer issues in a timely and efficient manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain knowledge of our products and services to provide accurate and effective support.
  • Meet or exceed customer satisfaction targets and quality standards.
  • Participate in ongoing training and development to stay up-to-date with industry trends and best practices.

Requirements:

  • 2+ years of experience in a customer-facing role, preferably in a technical support environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Knowledge of MS operating systems, basic TCP/IP networks, and basic electrical principles.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the traditional indoor office work environment is usually moderate. There is no very limited exposure to physical risk. This position will require travel, including overnight stays, as may be necessary to meet customer needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 12Kg and occasionally lift and/or move up to 25Kg.

Location:

This position is located in Bristol, UK.

Work Arrangement:

Onsite

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