Fleet Account Manager

5 days ago


burgh heath, United Kingdom TLP Consultancy Ltd Full time
About the Role

TLP Consultancy Ltd is seeking a highly skilled Fleet Account Manager to join our team. As a key member of our organization, you will be responsible for managing specific accounts and ensuring a smooth customer journey from quotation to registration and handover.

Key Responsibilities
  • Manage and coordinate fleet orders for specific accounts, working closely with Network Partners to ensure a seamless customer experience.
  • Build and maintain relationships with customers and Network Partners through administrative and operational support.
  • Collaborate with Fleet and department managers to refine processes and support the Localisation programme.
  • Manage customer orders using Leasing industry software and internal systems.
  • Coordinate across departments to deliver excellent service levels to customers and Network Partners.
  • Manage the customer experience from quotation to registration, including direct contact with key customers and Network Partners.
Requirements
  • Excellent communication and relationship-building skills.
  • Strong attention to detail and numeracy skills.
  • Strong verbal and written skills with the ability to influence different audiences.
  • Customer-focused with experience in a customer-facing role.
  • Self-motivated with good time management.
  • Ability to strive for outstanding results and professionalism.
  • Experience using Microsoft Excel.
Desirable Skills
  • Knowledge of the Fleet Industry.
  • Customer-first mindset.
  • Experience with AS400 and Compass.
  • Account management experience.


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