Fleet Account Manager

2 weeks ago


Burgh Heath Surrey, United Kingdom TLP Consultancy Ltd Full time

**Job Summary**

TLP Consultancy Ltd is seeking a highly skilled Fleet Account Manager to join our team. As a Fleet Account Manager, you will be responsible for managing specific accounts and ensuring a smooth customer journey from quotation to registration and customer handover.

**Key Responsibilities**

  • Manage specific accounts and ensure a smooth customer journey from quotation to registration and customer handover.
  • Work closely with the Network during the approval and handover stages of the customer journey.
  • Provide administrative and operational support to customers and network partners.
  • Refine processes to support the Localisation programme with Fleet and wider department managers.
  • Manage orders using Leasing industries software Ebbon, MoDel and internal ordering system AS400.
  • Coordinate across departments to ensure departmental service levels are delivered effectively and accurately to customers and network partners.
  • Manage the customer experience from quotation through to registration, including direct contact with key Localisation customers and Network partners.
  • Identify commercial problems and resolve issues with a customer-first mindset.

**Requirements**

  • Be customer-focused with experience of a customer-facing role.
  • Be self-motivated with good time management.
  • Have experience using Microsoft Excel.
  • Have knowledge of the Fleet Industry.
  • Have account management experience.


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