Fleet Account Manager

2 days ago


Burgh Heath Surrey, United Kingdom TLP Consultancy Ltd Full time
About the Role

We are seeking a highly skilled and experienced Fleet Account Manager to join our team at TLP Consultancy Ltd. As a key member of our team, you will be responsible for managing specific accounts and ensuring a smooth customer journey from quotation to registration and handover.

Key Responsibilities
  • Manage order management and coordination of fleet orders (including quotes) for specific accounts.
  • Work closely with Network Partners (Business Centres) to ensure a smooth customer hand-over.
  • Build relationships with customers and network partners through providing administrative and operational support.
  • Collaborate with Fleet and wider department managers to refine processes to support the Localization programme.
  • Manage customer experience from quotation through to registration, including direct contact with key customers and network partners.
  • Identify commercial problems and resolve issues with a customer-first mindset.
  • Work closely with key members of the Fleet team to ensure the smooth delivery of departmental requirements and priorities.
Requirements
  • Customer-focused with experience of a customer-facing role.
  • Self-motivated with good time management.
  • Experience using Microsoft Excel.
  • Knowledge of the Fleet Industry.
  • Account management experience.


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