Luxury Brand Experience Manager

5 days ago


London, Greater London, United Kingdom Hackett Ltd Full time
Role Overview

We are looking for a highly skilled Luxury Brand Experience Manager to join our team at Hackett Savile Row Store.

This role involves creating a memorable brand experience for our customers and working closely with the Head Cutter to offer the highest quality service.

Key Responsibilities
  • Customer experience: Provide exceptional customer service and ensure a seamless shopping experience.
  • Sales: Achieve commercial objectives and KPIs by promoting the luxury brand and its values.
  • Manage bespoke customer databases and provide excellent customer service.
  • Collaborate with the team to achieve sales targets and improve customer satisfaction.
Requirements
  • Experience in retail logistics and operations.
  • Excellent communication skills and ability to work effectively in a team environment.
  • English speaker, other languages would be a plus.
  • Ability to work flexibly and adapt to changing priorities.
Salary and Benefits
  • Salary: £45,000 - £60,000 per annum (dependent on experience)
  • Staff discount across all AWWG brands in Europe
  • Monthly commission system where the more you sell, the more you earn
  • Career growth opportunities within the company, including moving from retail to corporate roles
  • Life assurance
  • Team building and engagement, cost-effective commuting options, free courses, and exclusive invitations for events


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