Problem Resolution Lead

2 weeks ago


Cheltenham, Gloucestershire, United Kingdom Zalando GmbH Full time

Zalando GmbH is an independent company within the Zalando Group, and we are looking for a highly motivated Problem Resolution Lead to join our team. In this role, you will be responsible for managing the lifecycle of all problems to prevent incidents from occurring and to minimise the impact of incidents that cannot be prevented.

Responsibilities
  • Own the implementation and success of the ITIL Problem Management process, ensuring it is transparent and adopted by relevant business areas.
  • Promote ITIL problem management standards by raising awareness, tracking market trends, and demonstrating business value.

You will work closely with other IT service management processes, such as incident management and change management, to ensure seamless service delivery. Your critical-thinking and root-cause-analysis skills will enable you to identify and implement temporary workarounds and develop permanent solutions to complex problems.

The estimated salary for this position is €85,000 - €120,000 per year, depending on your level of experience. You will also receive a comprehensive benefits package, including 40% Zalando shopping discount, employee share shop, and visa support for foreign employees.



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