Customer Service Team Lead

1 week ago


Orpington, Greater London, United Kingdom Co-op Digital Full time

Are you passionate about delivering exceptional customer experiences?

We're seeking a talented Customer Team Member to join our Co-op team in Orpington.

Salary: £12.00 per hour

Job Description:

Role Overview

As a Customer Team Member, you'll be the face of our store, providing top-notch service to our customers and ensuring their shopping experience is seamless.

Main Responsibilities:

  • Customer Service: Respond to queries, champion Co-op products, and deliver a great shopping experience
  • Teamwork: Support colleagues to solve problems for customers and members
  • Store Maintenance: Keep shelves stocked, ensure prices are accurate, and maintain a safe and legal environment
  • Product Introduction: Help introduce new products and services, making changes feel natural and sharing knowledge with colleagues
  • Community Engagement: Get involved in local activities and events, supporting our community

Requirements:

  • Care for Customers: Genuine care for customer needs and a positive attitude towards problem-solving
  • Excellent People Skills: Ability to build relationships with customers and colleagues
  • Flexibility: Willingness to work varied shifts, including early mornings, late evenings, and weekends

Benefits:

  • Paid Training: Full, paid training provided for your personal development and career progression
  • Benefits Package: 30% discount on all Co-op products, pension scheme with up to 10% employer contributions, and more

Why Co-op?

We're committed to building diverse teams and creating inclusive environments where everyone can thrive. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.



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