Client Relationship and Delivery Manager

2 months ago

Tonbridge, Kent, United Kingdom Jee Ltd Full time
About the Role

We are seeking a highly skilled and experienced Client Relationship and Delivery Manager to join our team at Jee Ltd. As a key member of our training division, you will play a crucial role in shaping the future of our commercial training programmes.

Key Responsibilities
  • Platform Management
    • Oversee the effective use of the Jeenius platform to ensure delegates can access and utilise all features.
    • Train and support delegates in using the platform effectively, enhancing user experience and engagement.
    • Continuously monitor platform usage and implement strategies to improve engagement and satisfaction.
  • Team Leadership & Tutor Management
    • Manage and lead a team of contract tutors and operations executives, providing direction, support, and development opportunities.
    • Ensure effective communication and collaboration within the team to deliver high-quality training services.
    • Conduct regular performance reviews and provide feedback to foster professional growth and excellence.
    • Support the continuous professional development of tutors through training, workshops, and peer review sessions.
    • Promote a culture of knowledge sharing and continuous improvement among tutors.
  • Course Delivery
    • Plan and coordinate training schedules to optimise tutor availability and meet client requirements.
    • Oversee logistical arrangements, including course delivery, cancellations, and rescheduling.
    • Ensure seamless coordination with internal and external stakeholders for efficient training delivery.
    • Collect and analyse feedback from delegates and tutors to drive continuous improvement.
    • Develop actionable insights from feedback to enhance training quality and delivery methods.
    • Prepare detailed reports on feedback findings and present them to senior management.
    • Regularly review and update course content to maintain relevance and alignment with industry standards.
    • Collaborate with subject matter experts to develop and enhance training materials.
    • Manage the content library on the Jeenius platform, ensuring it is current, accurate, and engaging.
    What We Offer
    • 34 days' leave including bank holidays
    • Private medical cover
    • Free car space
    • Hybrid working model

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