Client Relationship and Delivery Manager

1 month ago

Tonbridge, Kent, United Kingdom Jee Ltd Full time
About the Role

We are seeking a dynamic and experienced Client Relationship and Delivery Manager to join our team at Jee Ltd. As a key member of our training division, you will play a crucial role in shaping the future of our commercial training programs.

As a leader, you will be responsible for driving the delivery of our renowned training services to new heights, working closely with our business development team to support program delivery and proposal development. You will also focus on operational efficiency, capturing additional revenue from existing accounts, and driving continuous improvement in training quality and client satisfaction.

Key Responsibilities
  1. Platform Management

Oversee the effective use of our innovative Jeenius platform, ensuring delegates can access and utilise all features.

Train and support delegates in using the platform effectively, enhancing user experience and engagement.

Continuously monitor platform usage and implement strategies to improve engagement and satisfaction.

  1. Team Leadership & Tutor Management

Manage and lead a team of contract tutors and operations executives, providing direction, support, and development opportunities.

Ensure effective communication and collaboration within the team to deliver high-quality training services.

Conduct regular performance reviews and provide feedback to foster professional growth and excellence.

Support the continuous professional development of tutors through training, workshops, and peer review sessions.

Promote a culture of knowledge sharing and continuous improvement among tutors.

  1. Course Delivery

Plan and coordinate training schedules to optimise tutor availability and meet client requirements.

Oversee logistical arrangements, including course delivery, cancellations, and rescheduling.

Ensure seamless coordination with internal and external stakeholders for efficient training delivery.

Collect and analyse feedback from delegates and tutors to drive continuous improvement.

Develop actionable insights from feedback to enhance training quality and delivery methods.

Prepare detailed reports on feedback findings and present them to senior management.

Regularly review and update course content to maintain relevance and alignment with industry standards.

Collaborate with subject matter experts to develop and enhance training materials.

Manage the content library on the Jeenius platform, ensuring it is current, accurate, and engaging.

What We Offer

We offer a competitive package, including:

  • 34 days' leave including bank holidays
  • Private medical cover
  • Free car space
  • Hybrid working model
Equality and Diversity

Jee Ltd is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status or any other legally protected factors. Disability-related accommodations during the application process are available upon request.

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