Client Delivery Manager

4 weeks ago

Tonbridge, Kent, United Kingdom Jee Full time
About Jee

Jee is a leading independent multi-discipline subsea engineering and training company operating in the global renewables sector, the energy transition sector, and the traditional oil and gas sector. We have been providing subsea engineering and training to the oil and gas industry since 1988.

We have offices in Aberdeen and Tonbridge and a team of experienced staff and contract engineers.

About the Role

We are seeking a dynamic leader to join our team as a Client Delivery Manager. As a key member of our training division, you will play a crucial role in shaping the future of our commercial training programmes.

You will lead a talented pool of contract tutors, keep course content up-to-date with the latest industry advancements, and optimise the use of our innovative Jeenius platform to enhance the learning experience.

Working closely with the business development team, you will support programme delivery and proposal development while also focusing on operational efficiency, capturing additional revenue from existing accounts, and driving continuous improvement in training quality and client satisfaction.

Key ResponsibilitiesPlatform Management
  • Oversee the effective use of the Jeenius platform, ensuring delegates can access and utilise all features.
  • Train and support delegates in using the platform effectively, enhancing user experience and engagement.
  • Continuously monitor platform usage and implement strategies to improve engagement and satisfaction.
Team Leadership & Tutor Management
  • Manage and lead a team of contract tutors and operations executive, providing direction, support, and development opportunities.
  • Ensure effective communication and collaboration within the team to deliver high-quality training services.
  • Conduct regular performance reviews and provide feedback to foster professional growth and excellence.
  • Support the continuous professional development of tutors through training, workshops, and peer review sessions.
  • Promote a culture of knowledge sharing and continuous improvement among tutors.
Course Delivery
  • Plan and coordinate training schedules to optimise tutor availability and meet client requirements.
  • Oversee logistical arrangements, including course delivery, cancellations, and rescheduling.
  • Ensure seamless coordination with internal and external stakeholders for efficient training delivery.
  • Collect and analyse feedback from delegates and tutors to drive continuous improvement.
  • Develop actionable insights from feedback to enhance training quality and delivery methods.
  • Prepare detailed reports on feedback findings and present them to senior management.
  • Regularly review and update course content to maintain relevance and alignment with industry standards.
  • Collaborate with subject matter experts to develop and enhance training materials.
  • Manage the content library on the Jeenius platform, ensuring it is current, accurate, and engaging.

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