BPO Contract Specialist

2 weeks ago


Bristol, Bristol, United Kingdom 1st Executive Full time

Job Summary: 1st Executive Ltd is seeking a BPO Contract Specialist to manage business-critical BPO suppliers and drive value, performance, and commercial efficiency across Print, Marketing, and Communications. As a key member of our team, you will contribute to the development of best-in-class SRM processes and policies.

About the Role:

You will provide expert procurement and supplier relationship management capabilities, using your experience of supplier risk and relationship management to create clear supplier strategies for a defined BPO service supplier. Your goal will be to ensure contractual obligations, procurement policy, and business unit objectives are met and evidenced in regular routines.

About You:

  • Able to demonstrate a depth of SRM or Vendor Management experience with knowledge of EBA and PRA regulations
  • Extensive experience in managing outsourced / BPO suppliers in Print, Marketing, and Communications
  • Able to apply knowledge of the UK outsourcing market to develop the supplier relationship strategy, balancing external trends against business objectives and desired customer outcomes
  • Experience of driving performance in line with contractual KPI's and SLA's
  • Experience of 3rd Party Risk (TP) - in accordance with Group Outsourcing Risk Policy
  • Ideally Degree qualified

Requirements:

To be successful in this role, you must be a UK Resident, holding current and valid UK Right to Work.

Salary: Up to £75,000 + Car Allowance + Excellent Benefits



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