Technical Assistance Specialist

1 day ago


York, York City, United Kingdom Edmund Optics, Ltd. Full time

As a Technical Assistance Specialist at Edmund Optics, Ltd., you will play a critical role in ensuring the success of our customers in Europe.

The ideal candidate will have a strong background in technical assistance and customer support, with excellent communication and problem-solving skills.

The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience.

Key Responsibilities:

  • Provide Technical Guidance: Offer expert advice and guidance to customers on product selection, installation, and troubleshooting.
  • Manage Customer Relationships: Build and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Support Marketing Initiatives: Collaborate with marketing teams to develop and execute campaigns that drive sales and revenue growth.

Requirements:

  • Bachelor's degree in Science or Engineering
  • Fluent in German and English
  • Proficient with MS Office
  • Strong communication and problem-solving skills

What We Offer:

  • Company pension scheme
  • Private medical & dental insurance
  • Extensive training and development opportunities
  • Cycle to Work scheme / Jobbike program
  • Company events


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