Sales Administrator
5 days ago
We are seeking a highly skilled and experienced Sales Administrator to join our team at Options Resourcing Limited. As a Sales Administrator, you will play a crucial role in developing and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Process customer orders and ensure timely delivery
- Respond to customer queries and resolve any issues in a professional and courteous manner
- Facilitate business reviews with customers to discuss their needs and preferences
- Complete RFQs from customers and negotiate pricing and lead times
- Maintain regular customer engagement and communication
- Update the system with active price management, including margins
- Analyze customer schedules to ensure stock availability
- Obtain up-to-date forecast information for key customers
- Perform monthly sales forecasting analysis on key accounts
- Create commercial invoices and support customer declarations
- Resolve empty bin queries by liaising with customers and the purchasing department
- Regularly review invoice exceptions and resolve any discrepancies
- Coordinate activities with quality concerns raised by customers
- Support and collaborate with the AR/AP team to resolve invoice discrepancies
- Liaise with the warehouse operations team to ensure timely fulfillment of customer orders
- Generate customer KPIs as required
- Perform any other duties as required by management
- Liaise with suppliers regarding pricing and lead times for orders
- Source and procure products
- Place POs with suppliers and progress them
- Previous experience in a similar role
- Excellent communication skills, both verbal and written
- Proficient in oral, written, and mathematical skills
- Experience with the Microsoft Office package, including Excel
- Good time management skills
Options Resourcing Limited is a global parts distributor with a wide variety of plastic and metal parts within the fastener industry. We are committed to delivering an outstanding customer service experience and are seeking a highly skilled and experienced Sales Administrator to join our team.
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