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Delivery Manager, Disputes

2 months ago


Midlothian, United Kingdom Pinsent Masons Full time
Role Overview

Vario is a market-leading alternative legal services provider within the law firm, Pinsent Masons. It is a unique entity in the legal sector. Vario is a practice group within Pinsent Masons, incorporating Flexible Services, Consulting and Technology, Legal Project Management, and Managed Legal Services (MLS). This role sits within our MLS team.

Job Summary

We are seeking a skilled Delivery Manager to support our MLS Delivery teams in ensuring the delivery of a world-class legal service to our practice groups and external clients. The successful candidate will be responsible for managing a team of paralegals focused on delivery of work to both lawyers and external clients.

Key Responsibilities
  • Line manage a team of paralegals focused on delivery of work to both lawyers and external clients, including day-to-day supervision, training & development, and management of direct reports.
  • Supervise the delivery of legal services to end users.
  • Provide service delivery management support on engagements as required, including resource planning, quality assurance, output/efficiency reviews, and progress reporting.
  • Continually develop delivery models to ensure best-in-class service.
  • Develop effective working relationships across relevant practice groups and sectors.
  • Work with Resource Management to effectively manage the allocation of work, and monitor/manage capacity and workload levels.
Requirements

We are looking for candidates who ideally hold the following skills and experience:

  • Experience of working on disputes-related matter types.
  • Alternative legal services experience.
  • Demonstrable experience of managing a high-performing team of legal professionals.
  • Experience in managing the delivery of legal services in a high-volume, multi-location environment.
  • Experience of influencing stakeholders in a large commercial law firm to promote the benefits of utilizing alternative service delivery models.
  • Significant experience of working with performance metrics to ensure best-in-class service delivery.
What We Offer
  • Tailored career development and support within our award-winning team.
  • Agile working (the opportunity to work from home, subject to diary commitments).
  • Carers' leave (up to five paid days' leave towards caring responsibilities).
  • 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days.
  • Contributory pension of up to 5%.
  • Private healthcare policy.
  • Death in service cover (4 x base salary).
  • Eligibility to apply for an interest-free season ticket loan, an interest-free gym membership loan, and/or an interest-free rental deposit loan.
  • Cycle to work scheme.