Counselling Specialist
7 days ago
Job Title: EAP Telephone Counsellor
HealthHero is seeking a skilled Counselling Specialist to support our clients through our Employee Assistance Programme (EAP). The successful candidate will be responsible for conducting Initial Clinical Assessments/Triage, leading to appropriate clinical pathways, and delivering a range of support via telephone and/or video calls.
Key Responsibilities:
- Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
- Managing a caseload of clients requiring Structured Counselling, depending on contractual hours and service needs.
- Writing brief, accurate, and concise clinical notes of all interactions.
- Being integrated into our Support Line Team.
Requirements:
- Able to work a minimum of 3x full days per week, with at least 1 day based in-office in Glasgow.
- Part-time is pro-rata salary.
- Be able to cover at least 1 weekend (7.5 hours) and 1 overnight sleeping shift, per month.
- Be an experienced practitioner with a minimum of 300+ clinical hours.
- Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP (or similar) registered status.
- Be IT literate with good working knowledge of Microsoft Office suite.
- Have a strong clinical background, with excellent Assessment skills.
- Able to make sound Clinical decisions, while holding Boundaries.
- Be a keen team-player with excellent time management, clinical, communication, and organisation skills.
- Keep in mind the needs of clients and the service while working under pressure.
Benefits:
- Full induction training programme, undertaken via Microsoft Teams.
- 22 days leave, Bank holidays, and birthday off (pro-rata).
- Supervision covered up to 2 hours per month (pro-rata).
- Monthly 1-2-1's with your line manager.
- 24/7 On Call support.
- Auto-enrolment pension scheme.
- Health Scheme and Employee Assistance Program.
- Life insurance Scheme.
Desirable:
- Have previous EAP/telephone Counselling or time-limited assessment experience, ideally in a corporate environment.
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