Service Management Specialist
4 weeks ago
Magdalene is a leading telecom services supplier offering a complete end-to-end service across the UK and Ireland. We are seeking a highly skilled Service Management Specialist to join our team in St Ives, Cambridgeshire.
Key Responsibilities:- Receiving customer requests/tickets and raising cases on our CRM
- Providing regular updates to external customers on the progress of faults
- Prioritizing each fault to meet SLAs, including resource management
- Meeting customer SLAs within contracted timescales
- Controlling and directing field engineers and spares deliveries
- Tasking and tracking the work of our Technical Support Services team
- Ensuring all Planned Preventative Maintenance is complete
- Providing ad-hoc reports as required to senior colleagues and customers
- Ensuring field engineers complete outstanding fault reports
- Maintaining internal reports following engineer visits
- Arranging and coordinating access for various suppliers providing services
- Outstanding customer service skills
- A positive attitude to overcome obstacles
- Excellent communication skills, both written and verbal
- Helpful individual who uses their own initiative to solve problems
- Working under pressure and meeting tight deadlines
- Computer literacy, including Excel and Outlook
We promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them. Our benefits include:
- 25 days annual leave plus bank holidays
- 4% matched pension scheme
- 2 x salary life assurance
- Access to our staff discount portal
- Health Cash Plan
- Cycle to Work scheme
- Employee assistance programme
- Recruitment referral scheme
- Payroll giving
- Enhanced Family Leave
- Inclusiveness
We welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.
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